Frequently Asked Questions

1. Where is my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available. You can use the tracking number to check the latest status of your shipment.

2. How long does shipping take?

Orders are generally processed within 2–5 business days. Standard delivery typically takes 3-5 business days, while express shipping, where available, may take approximately 1-3 business days.

Delivery times are estimates and may vary depending on your location, carrier, customs clearance, and other factors.

3. Do you provide tracking?

Yes. Tracking information is provided for shipments where tracking is available. After your order has been shipped, your tracking details will be sent to the email address provided at checkout.

Please allow a few business days for tracking information to become active.

4. Why hasn't my tracking information updated?

It is normal for tracking information to take a few days to update, particularly shortly after an order has been shipped or while the package is moving between fulfillment centers.

If your tracking has not updated for an extended period, please contact our support team with your order number.

5. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

6. Do you ship internationally?

Yes, we may ship to customers in multiple countries depending on the product and destination.

Available shipping options and applicable shipping charges will be displayed at checkout.

7. Will I have to pay customs or import fees?

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

8. Can I return my order?

Yes. Eligible products can generally be returned within 7 days of delivery, provided they meet our return conditions.

Products must generally be unused, undamaged, and returned in their original condition and packaging.

Please see our Return & Refund Policy for complete details.

9. What if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or a video showing the issue. We will review the situation and provide an appropriate resolution.

10. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may vary depending on your location.

11. Why did I receive my order in multiple packages?

If you purchase multiple products, your items may sometimes be shipped separately. This can happen when products are fulfilled from different warehouses or supplier locations.

You may therefore receive separate packages and tracking numbers for the same order.

12. What should I do if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address.

If your order has not yet been processed, we may be able to update the address. Once an order has been shipped, we may not be able to change the delivery address.

13. What if my package shows as delivered but I haven't received it?

First, check around your delivery location and with household members, neighbors, building management, or others who may have accepted the package.

If you still cannot locate it, contact our support team with your order number and tracking information so we can assist you.

14. How can I contact Darnovo?

You can contact our customer support team through the Contact Us page on our website.

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Darnovo — Making Everyday Life Better.