Shipping Policy

Last Updated: September 1, 2026

At Darnovo, we work with trusted fulfillment and supplier partners to deliver products directly to our customers. Because orders may be fulfilled from different locations depending on product availability and destination, shipping times and carriers may vary.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation and tracking information, where available.

Please note that processing times may be longer during holidays, sales, promotional periods, or periods of unusually high order volume.

2. Shipping Times

Estimated delivery times depend on the product, destination, shipping method, and fulfillment location.

Typical delivery times are:

• Standard Shipping: approximately 3-5 business days

• Express Shipping: approximately 1-3 business days, where available

These are estimated delivery times and not guaranteed delivery dates.

Actual delivery times may vary due to customs clearance, carrier delays, weather conditions, public holidays, operational disruptions, or other circumstances outside our control.

3. Tracking Your Order

Once your order has been shipped, we will provide tracking information when tracking is available.

Please allow a few business days for tracking information to become active after shipment. In some cases, tracking may not show movement immediately even though the package is in transit.

You can use the tracking information provided in your shipping confirmation to follow the progress of your order.

4. International Shipping

Darnovo may ship products internationally depending on the product and destination.

International orders may be subject to customs procedures, import regulations, taxes, duties, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.

Darnovo does not control the customs process and cannot guarantee how long an international shipment may remain in customs.

5. Shipping Delays

While we work with our fulfillment and shipping partners to deliver orders as quickly as possible, delivery delays can occasionally occur.

Delays may result from:

• Customs processing

• Shipping carrier disruptions

• Weather conditions

• Public holidays

• Incorrect or incomplete address information

• High order volumes

• Transportation or logistical disruptions

• Other circumstances beyond our reasonable control

A delay does not automatically qualify an order for a refund while the package remains in transit.

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

6. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the relevant delivery location.

If you still cannot locate the package, contact us as soon as possible so we can assist with the available carrier information.

For packages that are confirmed as lost in transit, Darnovo will review the circumstances and determine the appropriate resolution in accordance with the applicable carrier and fulfillment process.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the order has already been shipped, Darnovo may not be able to change the delivery address.

If the package is returned to the sender or fulfillment partner because of an incorrect address, additional shipping charges may apply for reshipment.

8. Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately.

This can happen because products may be fulfilled from different warehouses or supplier locations. As a result, you may receive multiple packages and separate tracking numbers for a single order.

You will not necessarily receive all items from an order at the same time.

9. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Darnovo may offer free shipping or promotional shipping rates on selected products or orders. Any such offer will be subject to the terms stated at the time of purchase.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests; however, once an order has entered processing or has been shipped, cancellation may no longer be possible.

In such cases, you may need to receive the product and request a return in accordance with our Return & Refund Policy.

11. Delivery Estimates

All delivery timeframes provided by Darnovo are estimates only. We do not guarantee a specific delivery date or delivery timeframe, unless expressly stated otherwise.

By placing an order with Darnovo, you acknowledge that delivery times may be affected by factors outside our control, particularly for international shipments.

12. Contact Us

If you have questions about your order or shipping, please contact our customer support team using the contact information provided on our website.

Please include your order number when contacting us so that we can assist you more efficiently.

Darnovo
Customer Support: [Insert your support email]
Website: [Insert your website URL]